Yes, you can buy our products Test for 100 days. We want you to be able to try out your product in peace and be sure that it suits you.

You can start your return via this link: https://tracking.dailydream.de/returns. Simply follow the steps provided there.

In case of cancellation, returns are free of charge. You are not obligated to use our return label; you can also arrange the return yourself.

Once your return has been received and inspected, we will refund the purchase price via the original payment method. This usually takes [timeframe missing]. 14 working days, depending on your bank or payment service provider.

Please contact our customer service by email at service@dailydream.eu or by phone at +49 89 4161 3670. Please describe the defect as precisely as possible and, if possible, include photos and your order number. We will review your request and find a suitable solution.

There are two video tutorials for returning a mattress topper:

Up to 120 cm wide: https://youtu.be/13Dw3qNns2s

From 120 cm width: https://youtu.be/6gcO7i7Ov_M

Shipping is free.

Dailydream delivers throughout Europe. No matter where you are in Europe, we ensure that your order arrives safely.

You can check the shipping status via this link: https://www.dailydream.de/apps/aftership. You can use your order number and email address or your tracking number for this.

First, check your tracking information. The package may have been left with a neighbor or at a designated drop-off point. If you still can't find it, please contact the shipping provider or our customer service.

Unfortunately, it is not possible to change the delivery address after placing an order. Orders are forwarded to our logistics department within seconds.

No, Dailydream does not currently ship to Packstations.

Carefully unpack the topper, unroll it, and allow it to fully unfold. This can 24–48 hours This will take some time. Afterwards, air the topper thoroughly to dissipate any odors from the packaging. Then you can position it evenly on your mattress and use it.

You can usually wash the covers of our products. This applies, for example, to mattress covers, topper covers, pillow covers, and covers for play and sofa beds. Please always follow the care instructions on the respective label.

Yes, many of our covers are removable and machine washable. You can find the exact washing temperature and care instructions on the label of the respective product.

You shouldn't wash the foam itself in the washing machine or soak it completely. You can carefully dab stains with a mild detergent and a little water. Then remove the moisture with a dry cloth and allow the foam to dry completely in a well-ventilated place.

Some of our protective covers are water-repellent and offer additional protection against moisture. Not all covers are waterproof. You can find more detailed information in the respective product description.

The smell usually comes from the plastic packaging and is generally non-toxic. Air the product out thoroughly. The smell typically disappears completely after a few days.

Our products feature, among other things: CertiPUR- and OekoTexCertifications. CertiPUR confirms the safety and environmental friendliness of our foams. ÖkoTex confirms that the covers have been tested for harmful substances.

Yes, you can request the valid certificate numbers from our customer service and then check them online. There are dedicated websites for CertiPUR and Oeko-Tex certificate verification.

Yes, the foam in our products is safe and CertiPUR-certified. This certification confirms, among other things, that the foam is free of harmful substances such as heavy metals, formaldehyde, and phthalates.

Yes, our covers are Oeko-Tex certified and have been tested for harmful substances. You can request the valid certificate number from our customer service and verify it online.

Our products are developed with great care and expertise in Germany and then produced by our long-standing, trusted partners in China.

The VIRASE cover from BEKAERT DESLEE has antiviral properties. It can reduce the spread of viruses, supports hygiene, and remains effective even after frequent washing.

Cancellation is only possible within a few minutes of placing your order. Please contact us as soon as possible if you wish to cancel your order.

You can find an overview of all accepted payment methods directly on our shop page.

Yes, please contact our customer service for this. We need your order number and the new billing address to issue you an updated invoice.

No, covers cannot currently be reordered individually.

If you live in Switzerland and import the goods into Switzerland yourself, we can refund the German VAT under certain conditions. For this to apply, your billing address and residence must be in Switzerland, the delivery address in Germany, and you must personally bring the goods across the border. The invoice must be stamped by German customs and then returned to us.