Typically, this smell comes from the packaging, which is made of plastic. The smell is not toxic and usually disappears completely after a few days. Ventilate the product well so that the smell dissipates more quickly.

Yes, the foam in our products is safe. It is free from harmful chemicals and meets all relevant safety and quality standards. Our foam components are CertiPUR certified. CertiPUR tests foams for their environmental friendliness, safety and health.

The certification ensures that the foam:

• It is free from harmful substances such as heavy metals, formaldehyde and phthalates.
• Low emissions to improve indoor air quality.
• Sustainably manufactured using environmentally friendly production processes.

You can request the valid certificate number from our customer service and verify it yourself on the website: CertiPUR certificate examination (https://certipur.us/directory/This way you can sleep safely and healthily, with the assurance that our products meet the highest safety and environmental standards.

Yes, our covers are ÖkoTex certified. You can request the valid certificate number from our customer service this page (https://www.oeko-tex.com/de/label-check) verify it yourself. This certification ensures that the covers have been tested for harmful substances and are safe for health.

It is recommended to rotate a mattress every three to six months. This helps ensure even wear and extends the life of the mattress.

1. Unpack: Carefully remove the mattress topper from the packaging and unroll it.
2. Let unfold: Allow the topper to fully unfold. This can take 24-48 hours.
3. Ventilate: Ventilate the topper well to allow any smells from the packaging to escape. These smells are not toxic and will disappear after a few days.
4. Positioning: Place the mattress topper on your mattress and make sure it is evenly distributed.

Now your mattress topper is ready for use and you can enjoy the extra comfort!

Cancellation is only possible within a few minutes of ordering. Please contact us as soon as possible if you would like to cancel your order.

No, covers for the products cannot be reordered individually.

On our shop page you will find an overview of all accepted payment methods.

Please contact our customer service. They can issue you a new invoice. For this we need your order number and the new billing address.

If you live in Switzerland and import the goods into Switzerland personally, we can refund you the German VAT under certain conditions:

1. Requirements:

• Residence and billing address are in Switzerland.
• The delivery address is in Germany.
• You transport the goods personally to Switzerland.

2. Reimbursement steps:

1. Order your goods via our online shop. Enter your Swiss home address as your billing address and a German address as your delivery address. After placing your order, you will receive an invoice by email including VAT, which you must pay in advance.
2. After receipt of payment, we will send your goods to your German delivery address. You will receive the invoice by email on the day of dispatch.
3. When you cross the border into Switzerland, you have your invoice stamped by German customs. The prerequisite for this is that the goods are still new at the time and the import takes place within 3 months of purchase. To do this, go to the German customs counter, give the customs officer the invoice and present your ID.
4. Send us the stamped invoice back.
5. You will receive a new invoice without sales tax. We will refund you the VAT you have already paid using the payment method you originally chose.

Please contact our customer service if you have any further questions or need assistance.

Dailydream has been around since 2014. Since then, we have always strived to offer you the best products and the best service!

Yes, Dailydream is a brand. We stand for quality, innovation and excellent customer service to always offer you the best products and an unforgettable shopping experience!

Unfortunately, Cloudya, our mascot, is not currently available as a cuddly toy.

Our Dailydream customer service doesn't really live in a cloud, but we are always there to help you - almost as if we were floating on a fluffy cloud and could fulfill your wishes from above. Come sun, rain or storm, we are always ready to answer your questions and provide you with the best service.

Please use this link (https://tobiasjaroschek6y.aftership.com/returns) and follow the steps. Our returns process is very straightforward.

Our customer service is there for you from Monday to Friday between 9 a.m. and 5 p.m.

Would you like to get in touch with our DailyDream customer service? This can be done very easily and conveniently in various ways:

1. Via the chat on dailydream.de – that's the fastest way to reach us!

2. By email to service@dailydream.eu – we look forward to your message!

3. By phone on 089 377 998 440 – we would be happy to be there for you personally!

The products take approx. 24-48 hours to fully develop.

Our Dailydream products have been awarded various certificates that confirm their safety and quality. Here are some of the most important certificates:

1. CertiPUR: This certification ensures that our foams are environmentally friendly, safe and harmless to health.
2. ÖkoTex: Our covers are ÖkoTex certified, which means that they have been tested for harmful substances and found to be harmless to health.

You can request the valid certificate numbers from our customer service and verify them yourself on the relevant websites:

1. CertiPUR: CertiPUR certificate examination (https://www.certipur.us)
2. ÖkoTex: ÖkoTex label check (https://www.oeko-tex.com/de/label-check)

These certificates ensure that our products meet the highest safety and quality standards.

Yes, all of our products are vegan and do not contain any animal materials or ingredients.

Our products are developed with great care and expertise in Germany and then produced by our long-standing, trustworthy partners in China. So stellen wir sicher, dass Du stets die höchste Qualität erhältst.

Our sustainability is based on several important principles:

1. High-quality materials: We only use the best materials that ensure durability.
2. Efficient production and packaging: By eliminating unnecessary production and packaging steps, we reduce waste and save resources.
3. Longevity: Our products are designed to last, meaning you'll have to buy new products less often. From our point of view, this is more sustainable.
4. Ocean plastic: Some of our products are made from collected ocean plastic. We use the income to support projects to clean the oceans.

Not only will you sleep better, but you will also be doing something good for the environment.

1. High quality materials: We only use the best materials that ensure comfort and durability.
2. Innovative design: Our products are carefully developed in Germany to meet the highest standards.
3. Sustainability: We rely on efficient production and packaging methods and use partially collected ocean plastic to protect the environment.
4. Excellent customer service: Our dedicated team is always at your side to ensure that you are completely satisfied.
5. Restful sleep: Our products are designed to give you the best possible sleep so that you can start the day feeling refreshed and rested.

Discover the quality and comfort of DailyDream and enjoy a better sleeping experience!

The “Dailydream quality” stands for:

1. High-quality materials: We only use the best, carefully selected materials to ensure maximum comfort and durability.
2. Precise processing: Each product is manufactured with the greatest care and to the highest standards.
3. Innovative design: Our products are ergonomically and stylishly designed to improve your sleep and well-being.
4. Sustainability: We pay attention to environmentally friendly production methods and materials, including the use of recycled ocean plastic.
5. Strict quality controls: Every product undergoes extensive testing and inspection to ensure it meets our high standards.

Yes, our mattresses are designed so that two people can sleep comfortably on them. They provide enough support and comfort to ensure a restful night's sleep for both people. Regardless of whether you sleep alone or as a couple, with a Dailydream mattress you will experience optimal sleeping comfort.

Yes, mattress toppers can help against back pain. Our Dailydream mattress toppers are designed to provide extra comfort and support. They can relieve pressure points and bring the spine into an ergonomically correct position, which can help reduce back pain. A mattress topper can complement your existing mattress and thus contribute to a more restful and pain-free sleep.

The density (RG) is a measure of the density of a foam material and indicates how many kilograms one cubic meter (kg/m³) of this material weighs. It is an important quality indicator for mattresses and mattress toppers. Higher density typically means higher material density, indicating better quality, longer durability and improved support. At Dailydream we make sure to use foam materials with an optimal density in order to offer you the best possible comfort and a long service life for our products.

Yes, Dailydream products are suitable for allergy sufferers. We use hypoallergenic materials that are resistant to dust mites and other allergens. Our products are designed to create a healthy and allergen-free sleeping environment. In addition, many of our covers are removable and washable, which further supports hygiene.

No, custom-made products are currently not possible at Dailydream. However, we offer a wide range of standard sizes and options to best suit your needs.

If two people sleep on the topper, the weight per person usually counts. Our mattress toppers are designed to distribute the weight very well over the entire surface. This distributes pressure evenly and allows both people to enjoy optimal comfort and support.

At Dailydream we make finding your perfect topper easy in 4 steps:

1. Decide on the degree of hardness: First decide whether you want to sleep softer or harder.
2. Choose reference: Then you choose the right cover for you. We offer you 4 different types of cover for the “soft” toppers: Standard, Aloe Vera, Lavender or Clean Ocean.
3. Take body weight into account: Now you have to use your body weight. Depending on how heavy you are, you choose the right model (S, M, L or XL).
4. Select dimensions: Last but not least, you have to choose the dimensions of your mattress.

Then you should have found the perfect topper for you.

Little tipIf you prefer an even softer or firmer sleeping surface, we recommend choosing the next larger model. Are you z.B. If you are in weight class “M” and want to sleep on a softer or firmer mattress, simply choose model “L”.

The VIRASE cover from BEKAERT DESLEE is characterized by antiviral properties that reduce the spread of viruses, ensure hygiene and remain effective even after frequent washing.

Would you like to get in touch with our DailyDream customer service? This can be done very easily and conveniently in various ways:

1. Via the chat on dailydream.de – that's the fastest way to reach us!

2. By email to service@dailydream.eu – we look forward to your message!

3. By phone on 089 377 998 440 – we would be happy to be there for you personally!

You can find the washing instructions on the label on each product. Please note this information in order to properly care for the covers and extend their lifespan.

You can find the washing instructions on the label on each product. Please note this information in order to properly care for the covers and extend their lifespan.

You should not wash the foam itself in the washing machine or soak it completely.

Here are some cleaning tips:

1. Stain removal: Use a mild detergent and a little water to gently blot stains. Avoid rubbing vigorously.
2. Remove moisture: Blot the cleaned area with a dry cloth to remove as much moisture as possible.
3. Ventilate: Allow the foam to dry completely in a well-ventilated area. Avoid direct sunlight and high heat sources to avoid damaging the foam.

Regular ventilation and the use of a mattress protector or removable covers help keep the foam clean.

Some of our protective covers are impermeable to water. They provide additional protection against moisture and help keep the underlying mattress clean and dry. Please note, however, that not all covers are waterproof. Further information can be found in the product descriptions.

Our returns policy is simple and customer-friendly:

1. Return deadline: You can return your order within 100 days of receiving the goods.
2. Return costs: A return from Germany costs €4.90. Returns from all countries except Germany cost €14.95. You can create your own return label here: Create return label (The prices mentioned apply to returns in the event of cancellation when using our return label)
3. Refund: As soon as we have received and checked the returned items, we will refund you the purchase amount using the payment method you originally chose.

If you have any further questions or need support, our customer service will be happy to help you.

Please use this link (https://tobiasjaroschek6y.aftership.com/returns) and follow the steps. Our returns process is very straightforward.

We offer a 100-day return policy. Otherwise, the following EU product warranty guidelines apply:

1. Two-year warranty: In the EU you have the right to a two-year warranty for all new goods. This period begins with receipt of the goods.
2. Liability for defects: During the first six months after purchase, it is assumed that a product defect already existed at the time of delivery. You then have to prove that the defect already existed when you purchased it.
3. Repair or replacement: If a product is defective, you are entitled to a free repair or replacement.
4. Discount or Refund: If repair or replacement is not possible, you are entitled to a discount or full refund.

Our customer service will be happy to provide you with further information or support.

A return from Germany costs €4.90. Returns from all countries except Germany cost €14.95. You can create your own return label here: Click here (The prices mentioned apply to returns in the event of cancellation when using our return label)

Yes! We want you to be able to test our products without worry. We are so convinced of the quality and added value that we offer you this actually crazy option.

We are sorry that you received a defective product. Please follow these steps to resolve the issue:

1. Contact our customer service: Send an email to our customer service at service@dailydream.eu or call us on 089 377 998 440.
2. Describe the defect: Provide a detailed description of the defect and, if possible, include photos of the defective product.
3. Order information: Tell us your order number and contact details so that we can process your request quickly.

Our customer service will contact you immediately to discuss further action and find a solution, be it an exchange or a refund.

As soon as we have received and checked your returned items, we will refund you the purchase amount using the payment method you originally chose. This can usually take 5-7 business days, depending on the processing time of your bank or payment service provider. You will be notified by email once the refund has been made.

Yes, shipping is free at Dailydream for orders over €50. We cover the shipping costs so that you can have your order delivered to your home conveniently and at no additional cost. If the order value is less than €50, shipping costs €4.90

Dailydream delivers throughout Europe. No matter where you are in Europe, we ensure that your order arrives safely and quickly.

Please check the tracking code that you find when ordering. Maybe your package was dropped off at a neighbor's house. You can also contact the shipping service provider with your tracking number and ask where the package was dropped off or left. Maybe you have saved a storage location. If none of this helps, please contact our customer service. We are happy to help you!

No, unfortunately it is not possible to change the delivery address for an existing order. The orders are forwarded to our logistics department within a few seconds.

No, Dailydream does not ship to packing stations.

You can find our current shipping partners on our shop page.